I have several e-mail accounts hosted by Google, which is fortunate because it helped me solve this problem. I had set up my organization’s email account, hosted on Google, using the settings I used in my Windows 7 phone. Those settings looked like this, but did not work on my Windows 8 phone:
- User Name: admin@MyDomainName.org
- Server: m.google.com
- SSL: Checked (Yes)
But to get that to work on my Windows 8 Phone I had to switch the account to the IMAP settings. To do this, delete your account settings on your Windows 8 Phone because you need to set them up in a way that allows you to choose IMAP4. Create a new account with these settings:
- Account Name: really doesn’t matter
- Email address: admin@MyDomainName.org
- Incoming email server: imap.gmail.com:993:1
- User Name: admin@MyDomainName.org
- Outgoing (SMTP) email server: smtp.gmail.com:465:1
- Outgoing server requires authentication: Checked (Yes)
- Use the same user name and password for sending email: Checked (Yes)
- Advanced settings:
- Require SSL for incoming email: Checked (Yes)
- Require SSL for outgoing email: Checked (Yes)
When you do this on your phone:
- Pick “add an account”
- Pick “other account (POP and IMAP)”
- Enter the Email address and Password and click Sign In. It will fail.
- Click “try again”. It will fail again, but then you will get an “advanced” button where you can enter the information above.
I do not have all of my google/gmail hosted accounts configured the same way on my phone. My primary gmail account is set up simply using the “google” option and looks like this:
For the emails that needed the IMAP4 settings, my configuration looks like this: