Rob Kraft's Software Development Blog

Software Development Insights

Use the Free Problem Steps Recorder Tool Built Into Windows to Record and Playback

Posted by robkraft on June 10, 2012

I just recently learned that Microsoft included a new tool called the Problem Step Recorder (Psr.exe) in the release of Windows 7.  This handy and simple tool allows a user to record the steps taken and then send a script of those steps, including screen shots, to a support assistant.  The tool does not record video, so it avoids some of the complications that arise with video recording tools.  When you stop recording the screen captures and text are zipped up automatically, then you can easily email the resulting .zip file to your IT Support.  A screen capture occurs every time the user clicks on something and the screen capture highlights exactly what was clicked.

If you ever provide IT support for Windows 7 users, give the tool a try on your Windows 7 pc right now to see how easily it works, or watch a short demo of the tool here: http://technet.microsoft.com/en-us/video/Video/ff710684.

Screen Cap of partial results of PSR Recording

Screen Cap of partial results of PSR Recording

 

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